Privacy Policy

At ck22, we take your privacy seriously. This Privacy Policy explains how ck22 collects, uses, stores, and protects the personal information you provide when you access or use our online gaming platform at ck22.cam. By using our platform, you agree to the practices described in this policy. We encourage you to read it carefully before creating an account or depositing funds.

This policy applies to all users of ck22, including players based in Dhaka, Chittagong, Sylhet, Khulna, and across Bangladesh. We are committed to handling your data with transparency, integrity, and respect for your rights as a user. If you have any questions about how your data is handled, you are welcome to contact us at any time using the details provided at the end of this document.

1. Information We Collect

To provide a safe, reliable, and personalised gaming experience, ck22 collects the following categories of personal information from users:

• Identity information: full name, date of birth, nationality, and a copy of a government-issued ID for KYC verification.
• Contact information: email address, mobile phone number (including bKash or Nagad-registered numbers), and residential address.
• Financial information: transaction records, deposit and withdrawal history, payment method details (bKash, Nagad, Rocket, Upay, or bank transfer references). We do not store full card numbers or mobile banking PINs.
• Technical information: IP address, device type, browser type, operating system, session data, and cookies or similar tracking technologies used during your visit.
• Behavioural information: gameplay activity, betting patterns, game preferences, session durations, and feature usage within our platform.

We collect this information directly from you at registration and during ongoing use of the platform, as well as automatically through our technical systems. We only ask for the minimum data necessary to operate and secure the platform effectively.

2. How We Use Your Information

The personal information we collect is used strictly for the following purposes:

• Account creation and verification: to register your account, confirm your identity through KYC, and prevent unauthorised access or duplicate accounts.
• Payment processing: to facilitate deposits and withdrawals through bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, City Bank, or other supported Bangladeshi payment channels, and to maintain accurate financial records.
• Platform improvement and personalisation: to analyse usage patterns, improve game recommendations, and tailor your experience on ck22.cam to your preferences.
• Security and fraud prevention: to detect and prevent fraudulent activity, money laundering, underage gambling, and other prohibited conduct on the platform.
• Customer support and communications: to respond to your enquiries, resolve disputes, send service notifications, and — where you have opted in — deliver promotional offers and bonus information.

3. Cookies and Tracking Technologies

ck22 uses cookies and similar technologies to enhance your browsing experience, remember your login session, and gather anonymised analytics about how users navigate the platform. Cookies are small text files stored on your device. They do not contain your password, payment details, or any sensitive personal data on their own.

You may configure your browser to refuse or delete cookies at any time. Please note that disabling essential cookies may affect certain features of the platform, such as staying logged in between sessions or accessing personalised game recommendations. We do not use cookies to serve third-party advertising on ck22.cam.

4. How We Share Your Data

ck22 does not sell, rent, or trade your personal information to third parties for marketing purposes. We may share your data only in the following limited circumstances:

• Service providers: trusted third-party vendors who assist us in delivering platform services, such as payment processors, game providers (including Pragmatic Play, Evolution Gaming, Spribe, Ezugi, and others), identity verification partners, and IT infrastructure providers. These parties are contractually bound to protect your data and may not use it for any other purpose.
• Legal obligations: if required to disclose data by applicable law, regulation, court order, or government authority — for example in connection with anti-money laundering investigations or fraud inquiries.
• Business transfers: in the event of a merger, acquisition, or sale of all or part of ck22's business, your data may be transferred to the successor entity, subject to the same privacy protections described in this policy.

We require all third parties who handle your data to implement appropriate technical and organisational measures to keep your information secure, confidential, and used only for the purpose for which it was shared.

5. Data Security

ck22 employs industry-standard security measures to protect your personal information from unauthorised access, loss, theft, or misuse. Our platform uses SSL (Secure Socket Layer) encryption to secure data in transit, and all sensitive data at rest is stored using encrypted database systems. Access to personal data within our organisation is restricted to authorised personnel only, operating on a strict need-to-know basis.

While no online platform can guarantee absolute security, we continuously review and improve our security practices to address evolving threats. We also encourage all users to choose strong, unique passwords for their ck22 accounts and to never share login credentials with anyone. If you suspect any unauthorised access to your account, please contact our support team immediately at [email protected].

6. Data Retention

We retain your personal data for as long as your account remains active or as required to fulfil the purposes described in this policy. When you close your account, we may retain certain records for a period required by applicable regulations — typically up to seven years — to comply with financial reporting, anti-money laundering requirements, and dispute resolution obligations. After this period, your data will be securely deleted or anonymised in line with standard data handling practices.

7. Your Privacy Rights

As a user of ck22, you have the following rights regarding your personal data:

• Right of access: you may request a copy of the personal data we hold about you at any time by contacting our support team.
• Right to correction: if any of your personal data is inaccurate or incomplete, you may request that we update or correct it.
• Right to deletion: subject to legal and regulatory retention requirements, you may request that we delete your personal data when it is no longer necessary for the purposes it was collected.
• Right to opt out of marketing: you may unsubscribe from promotional emails or SMS at any time by following the unsubscribe link included in our messages, or by contacting support directly.

To exercise any of these rights, please reach out to us at [email protected]. We will respond to all valid requests within a reasonable timeframe. Please note that some requests may be subject to identity verification before we can process them.

8. Third-Party Services and Game Providers

ck22 integrates with third-party game providers including Pragmatic Play, Evolution Gaming, Spribe, Ezugi, NetEnt, and Microgaming to deliver our gaming catalogue. These providers may process limited technical data (such as session tokens and RNG seeds) as part of their game delivery infrastructure. Their use of data is governed by their own privacy policies, which are separate from this document. We select providers who maintain strong data security standards. ck22.cam does not host third-party advertising networks, affiliate tracking pixels, or social media widgets that collect user data from our platform.

9. Children's Privacy and Age Restriction

ck22 is strictly an adults-only platform. Our services are intended exclusively for individuals aged 21 years and above. We do not knowingly collect personal information from anyone under the age of 21. If we become aware that a minor has registered an account or provided personal data without appropriate verification, we will immediately deactivate the account and delete the associated data. Parents and guardians are encouraged to use parental controls and to educate young people about the risks of online gambling. If you believe a minor may be accessing our platform, please notify us immediately at [email protected].

10. Changes to This Privacy Policy

ck22 reserves the right to update or modify this Privacy Policy at any time. When we make material changes, we will update the "Last Updated" date at the top of this page and, where appropriate, notify registered users by email or via an in-platform notification. Your continued use of ck22.cam after any changes have been posted constitutes your acceptance of the revised policy. We recommend checking this page periodically to stay informed about how we protect your personal information.

11. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or the way ck22 handles your personal data, our support team is available to assist you. Please do not hesitate to get in touch — we aim to respond to all privacy-related enquiries promptly.

Email: [email protected]